Managing Channels

Channels are the foundation of AccountWatch's data. Each tracked Slack channel feeds conversation data into the health scoring engine. Managing channels well ensures accurate health scores and comprehensive coverage.

Adding Channels

1. Navigate to Channels in the sidebar
2. Click Add Channel
3. Select from the list of available Slack channels (public channels your bot has access to)
4. Assign a client name to the channel
5. Click Save

AccountWatch will begin analyzing messages in the channel immediately. Historical messages may take longer to process depending on volume.

Channel-to-Client Mapping

Each channel maps to a client. A single client can have multiple channels:

• #acme-general → Acme Corp
• #acme-support → Acme Corp
• #acme-projects → Acme Corp

All channels for the same client are aggregated into a single health score.

Removing Channels

To stop monitoring a channel:

1. Go to Channels
2. Find the channel in the list
3. Click the remove/delete action

Removing a channel stops future analysis but doesn't delete historical data. The client's health score will be recalculated based on remaining channels.

Best Practices

• Add all client-facing channels — More data means more accurate health scores
• Don't add internal-only channels — Channels without client participants add noise
• Use consistent naming — Map related channels to the same client name
• Review periodically — Remove channels for clients that have offboarded

Private Channels

Ace can only access channels it has been explicitly invited to. To monitor a private channel:

1. In Slack, invite @Ace to the private channel
2. The channel will then appear in AccountWatch's channel picker

Next Steps

• Understand how health scores are calculated from channel data
• Set up team roles to assign team members per channel